Frequently Asked Questions
What products do you sell?
At tossca.net, we specialize in a wide range of pet products for cats, dogs, and chickens. We pride ourselves on the quality and variety of our offerings. Browse our categories for more information and to see our latest products.
How do I place an order?
Placing an order is simple: Navigate to the product page of the item you wish to purchase. Click on "Add to Cart." Once you are ready to complete your purchase, go to your cart and click "Proceed to Checkout." Follow the instructions to complete your payment and shipping details.
What payment methods are accepted?
We accept various payment methods including Visa, MasterCard, American Express, and PayPal. All transactions are secure and encrypted
How can I track my order?
Your order will be processed in 24-48 hours. Once your order is shipped, you will receive an email with a tracking number and a link to track your package directly on the carrier’s website.
Are international shipments available?
Currently, we do not offer international shipping directly through tossca.net. However, if you need a product shipped internationally, please contact us at care@tossca.net. We can check with our logistics partners and, if possible, arrange for shipping from a nearby warehouse to your location.
What is your shipping policy?
We use carriers like UPS, USPS, FEDEX, AMAZON LOGISTICS to ship your order. for more details please refer our shipping policy page.
What is your return policy?
We offer a 90-day warranty against manufacturing defects and transit damages. For more information on returns and exchanges, please see our Return Policy page.
How do I return a defective product?
If you receive a defective product, please contact us at care@tossca.net with your order number and details about the product defect. We will guide you through the return process.
How long does it take to receive a refund?
Once we receive your return, it will be processed within 7-10 business days. Refunds will be issued to the original method of payment. The time it takes for the refund to post to your account may vary depending on your card issuer.
How can I contact customer service?
Our customer service team is available to answer your questions. You can reach us at care@tossca.net. You can also use the chat option available on the site We are here to help!